cg22 Privacy Policy —
Your Information Is Always Protected

1 Introduction and Scope

cg22 (referred to hereafter as "we", "our", or "the platform") provides a trusted online betting and casino service for players in Bangladesh. Protecting user privacy is one of our top priorities.

This privacy policy applies to the following:

• All pages and subpages of the cg22.cam website
• Services provided through mobile browsers
• Information exchanged through live chat, email, or any other communication channel
• Information provided during registration, login, and transaction processes

We may update this policy from time to time. When changes take effect, the date published on the website will be updated, and users will be informed of any significant changes.

2 What Information We Collect

cg22 only collects information that is necessary to provide its services. The information we collect falls into two main categories:

2.1 Information You Provide Directly

Information you give us when you register on our platform or use our services:

• Full name and date of birth (for age verification — service is not provided to anyone under 21)
• Email address and contact details
• National ID (NID) or passport details (for identity verification)
• Mobile banking number (bKash, Nagad, Rocket, Upay) — for transactions only
• Security question answers and password (stored in encrypted form)

2.2 Information Collected Automatically

Information collected automatically when you use our website:

• IP address and device information
• Browser type and operating system
• Time spent on the website and pages visited
• Cookies and similar tracking technologies (see Section 7 for details)
• Transaction history and gameplay activity

3 How We Use Your Information

cg22 uses your personal information for the following legitimate purposes:

3.1 Account Management and Identity Verification

Your information is used to create and secure your account and to confirm your identity. This includes age verification (confirming 21+), the KYC (Know Your Customer) process, and fraud prevention.

3.2 Service Delivery and Improvement

By analyzing your usage patterns, we improve the platform experience and can suggest games and offers relevant to you.

3.3 Financial Transaction Processing

Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳200 and the minimum withdrawal is ৳1,000.

3.4 Customer Support

Our 24/7 Bengali live chat team uses your information to resolve issues and provide fast, effective assistance.

3.5 Responsible Gaming Program

By monitoring gameplay patterns, we can identify signs of problem gambling and provide the necessary support. This is part of our responsible gaming policy.

3.6 Legal Compliance

Information may be retained and used to meet anti-money laundering (AML) requirements and other legal obligations.

4 Data Sharing and Third Parties

cg22 never sells your personal information to third parties. However, limited information may be shared in specific circumstances:

4.1 Payment Processing Partners

Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. These partners operate under their own privacy policies.

4.2 Technology and Infrastructure Providers

Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) receive the minimum information needed to operate their games. This information is used under strict contractual terms.

4.3 Legal Obligations

Information may be disclosed as required by court order, a legitimate request from an investigative authority, or applicable law. You will be informed of any such disclosure to the extent possible.

4.4 Fraud Prevention

Information may be shared with industry fraud prevention services as needed to ensure the security of online gaming.

5 Data Security Measures

As a secure and reliable platform, cg22 has implemented the following technical and organizational measures to protect your information:

5.1 Technical Security

• SSL/TLS Encryption: All web connections are secured via HTTPS, preventing third-party interference during data transmission.
• Database Encryption: Sensitive stored information is kept in encrypted format.
• Firewall and Intrusion Detection: Our systems are continuously monitored.
• Two-Factor Authentication (2FA): Two-factor authentication is available to further strengthen account security.
• Regular Security Audits: Systems are regularly tested by independent experts.

5.2 Organizational Security

• Only authorized staff have access to user information
• All staff receive regular data protection training
• A defined procedure is in place for rapid response to data breach incidents
• A data minimization policy is followed — only necessary information is collected

6 Data Retention Period

cg22 does not retain your information beyond what is necessary. The retention period depends on the type and purpose of the data:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for the period required by legal and financial regulations.
• Closed account data: Limited information may be retained after account closure for security, fraud prevention, and legal compliance purposes.
• Logs and session data: Retained for a short period for security review purposes.
• Marketing consent records: Retained as proof of consent given or withdrawn.

Once the need for data retention has ended, it is securely deleted or anonymized.

7 Cookies and Tracking Technologies

The cg22 website uses cookies and similar technologies. A cookie is a small data file stored in your browser.

7.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions and the basic operation of the platform.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytical cookies: Used to understand and improve website usage. This information is generally anonymized.
• Security cookies: Used for fraud detection and account protection.

7.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

To manage cookies in most browsers, go to: Settings → Privacy and security → Cookies and other site data.

8 Your Privacy Rights

As a cg22 user, you have important rights over your own information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances (such as after closing your account), you may request that your information be deleted. However, we may be required to retain certain information due to legal obligations.

8.4 Right to Restrict Processing

You may object to the use of your information for specific purposes, particularly for marketing communications.

8.5 Right to Data Portability

You have the right to request a copy of your information in a structured, machine-readable format.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat. We will respond to your request as soon as possible.

9 Protection of Minors' Privacy

cg22 provides services only to individuals aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21.

Age verification is in place during the registration process. If we learn that a minor is using our services, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our services, please notify us at [email protected].

10 Policy Changes and Updates

cg22 reserves the right to change or update this privacy policy at any time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, registered users will be notified by email or through a notification on the platform.
• Continuing to use the platform after any changes will be considered as your acceptance of the new policy.
• For significant changes, explicit consent may be requested.

The latest version of this policy will always be available at cg22.cam/privacy-policy.

11 Related Policies & More Information

Alongside this privacy policy, the following policies also apply, which together form the complete framework of your user experience:

• Terms & Conditions — General rules for using the platform
• Responsible Gaming — Guidelines for safe and healthy play
• About Us — Detailed information about cg22
• FAQ — Answers to common questions

If you have any questions, concerns, or complaints regarding the privacy policy, please contact us. Our dedicated support team is always ready to assist you in Bengali.